Home > Knowledge Base > My Orders > How to Cancel My Order ?

How to Cancel My Order ?

1) If you haven't paid:

Go to My Orders

Please click Cancel as follows:


d218662f37f50a53a26cafd7b63038ae.png



2) If you have paid:

Please Contact Us as soon as possible.

Please note that orders that are “dispatched“ or “shipped out” cannot be canceled.

Processing

We have accepted your payment and we are processing your order. 

This step will take 3-5 business days as we will follow 3 steps :

1. Allocate stock to your order

2. Complete quality control for your items

3. Pack 

- Contact us to edit the shipping address/shipping method or cancel   the order.

Dispatched

Your order has been dispatched in our warehouse and will be shipped out soon.

- We are not able to process the cancelation in this step.

Shipped Out

Your order has been sent out to you

- Follow up the delivery in your account and track the item  online. 

- If you've chosen free shipping, and haven't purchased a   tracking   number , we kindly ask  to wait for your order 10~25 working days . Please click for delivery estimation here.

Cancelled

Your unpaid order is canceled

- Feel free to replace an new order anytime.

Refunded 

Your order has been refunded on our side.

- If you have paid with Paypal, please allow 3-5 working days for the   transaction to appear on your account.

- If you have paid by credit card it will take 10-25 working days 

  depending on your credit card.