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Missing Items And Partial Delivery

Please be sure to open the parcel and check the contents carefully before signing for the package.


1. Contact Us and provide clear photographs taken in good lighting showing the product packaging (box), the shipping label on the box, your order number and SKU (product) number.


2. We will review the case for you.


3. We will offer a solution.

SammyDress ships from different warehouses. In some cases,we may have to split your order so that you receive part of your items faster. Please rest assured that if we made a mistake, we will resend the missing item/accessory for free within the warranty period.


To learn more about our warranty, please check HERE.


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